International SOS (ISOS)


Log into ISOS

Emory contracts with International SOS (ISOS) to provide security and medical evacuation services, and a variety of online health, safety, and security resources for the university community traveling abroad on university business or sponsored activities.

When you purchase your plane ticket through an Emory travel agency (CTM, Maupin, Partners Travel Management), your air itinerary is automatically registered with ISOS as a benefit to Emory travelers.

When you purchase your plane ticket through an Emory travel agency, your air itinerary is automatically registered with International SOS (ISOS) as a benefit to Emory travelers.

However, if you arranged for your hotel accommodations separately from an Emory travel agency, or if your airfare was booked outside of an Emory travel agency, please upload your itinerary to ISOS via "My Trips" before your departure (find a user guide for My Trips here). If your travel plans change during your trip, please upload your new itinerary immediately.

Note: ISOS is not health insurance. Before you travel, determine your personal insurance needs and how your own health insurance applies to international care.

Services offered

ISOS can assist in the trip planning process by providing detailed in-country information such as travel warnings, cultural information, and medical alerts. ISOS also provides travelers with a safe way to store all necessary documentation while traveling overseas. Once abroad, ISOS can help you with translators and interpreters, lost document assistance, ground transportation and accommodations for accompanying family members, and emergency personal cash advances.

ISOS Travel Briefings

To aid in the planning of a trip, Emory travelers can reach out to ISOS for a medical or security briefing anytime (preferably before travel begins). ISOS provides two types of briefings: medical and security. Travelers are encouraged to request both briefings, which are free of cost, and travelers may call and request follow-up information from ISOS any time.

Emory travelers can call or email ISOS for a medical briefing, security briefing, or both. Additionally, it is acceptable for employees not traveling (e.g., support staff) to request these briefings. 

Emailed briefings can be used to share with travelers or for program approval.

To request a briefing by email, send the following details to philadelphia@internationalsos.com, subject line "Emory University travel, request for [medical & security] briefing: [Country/countries]"

  • Dates of travel
  • Purpose of travel
  • Number of travelers
  • Traveler Profile (What are the nationality of the travelers? Have the traveled to this location before? What is their travel experience - new, moderate, road warrior? Do the travelers speak the local language?)
  • City/cities
  • Country/countries
  • Local support (Will the travelers be visiting a local office/university? Will they be hosted by a local partner? Will a local partner provide support for transportation and accommodations?)
  • Places to visit (provide the name and address of the key places the travelers will visit, such as the hotel, partner office/university, other meeting locations)
  • Leisure travel (Provide information about leisure travel, if any, and the corresponding travel/transportation/accommodation arrangements)
  • Safe lodging (indicate what your accommodations will be, or ask for safe lodging recommendations)
  • Ground transportation (What arrangements have been made for transportation, including airport pick-up/drop-off plans. What transport will you use for daily transport? Do you want a provider referral?)
  • Medical risk information (indicate if you would like this information as well)
  • Add other questions as needed

To request a briefing by phone, please call ISOS at +1 215-942-8226 (you can find international numbers here). Indicate that you are calling from Emory University (you can provide the membership number as needed - 11BYSG000003) and state that you would like to request a medical briefing, security briefing, or both, for the travel destination(s). Request the case number associated with your call. This way, if you call back for a follow-up, your discussion can begin where it ended previously. You can also request the security/medical analyst send you an email summary of the discussion. 

Travel to Cuba

Emory’s Office of Insurance Services can provide ISOS Travel Assistance coverage documentation required for entry into Cuba. Please see the Cuba Travel Policy page for more information.

Contacts

Office of Insurance Services

404-778-7937
404-778-7932

Resources